Client retention and loyalty is in our DNA. So whilst working to ensure a client’s marketing budget generates return it’s important to us to make sure our clients are happy too. We have 7 key philosophies to ensure that we’re always giving the best service:
- Clients come first We are customer relationship oriented. It’s paramount that our clients trust us to have their best interests at heart. This is done by nurturing relationships and going the extra mile to foster an environment that values clients. Being open and honest about the cost and business terms and being consistent over time are two guarantees.
- Passion.People who are passionate about their craft, curious and entrepreneurial, are naturally more collaborative and creative in the way they work. We love what we do and we think it shows!
- Knowledge. We understand marketing and really get under the skin of a clients business, understanding the competition, as well as strengths, weakness, and vulnerabilities to ensure an effective result. We’re sensitive to industry shifts and business trends and we know how to successfully compete.
- Communicate. Excellent communication in agencies our industry is notoriously awful, we pride ourselves on our commitment to keep in touch as much or as little as a client requires.
- Results. By understanding client needs, building trust, and establishing a rapport, we work collaboratively with our clients to ensure Return On Investment on all projects and we use kpi’s to measure our successes together.
- Value As we’re dedicated to our projects and understand the importance of relationship building and trust we’ll always extend our service offering to ensure clients are getting more bang for their buck….added value.
- SIMPLE…we don’t want to overcomplicate or use unfamiliar jargon. We listen to you and cater for your needs. We’ll never overcharge or spend longer than necessary on anything. K.I.S.S.